Cookie policy

1. What a cookie is

A cookie is a small file a website stores in your browser to remember things between visits. They’re used for legitimate purposes (keeping you signed in) and also to follow you around the internet for advertising.

2. Which cookies this site uses

None. This site sets no cookies of its own or anyone else’s, no advertising pixels, and no social buttons that track you. It doesn’t load a single script from another domain either.

3. What does get stored in your browser

We use session storage (sessionStorage), which isn’t a cookie and isn’t sent with every request: it’s memory belonging to that tab, and the browser wipes it as soon as you close it. This is what’s kept there, and nothing else:

• A random session identifier, so we can tell that events from one visit belong together. It isn’t derived from anything about you and can’t recognise you on another visit.
• Where your visit came from (utm_source, utm_medium, utm_campaign, gclid and the site you followed a link from), exactly as it was on the first page you saw. We keep it because that information is lost as you browse, and it’s what tells us which channel brought you here if you end up writing to us.
• A flag saying you’re past the first page of this visit.
• A flag saying you’ve already started filling in a form, so it isn’t counted twice.
• The list of what has already been noted about the quote form on this visit: which step you reached, which device and which fault you ticked, and how the submission ended. It is literally that list of labels — “step 2”, “device: Mac” — and it’s there so each thing is counted once rather than once per click. There is nothing you typed inside it.

4. Where the measurement goes

Measurement data goes to FlightDeck (flightdeck.bestfixing.cloud), the workshop’s own management system: it’s our own processing, not an analytics product rented from a third party. It used to be stored on the website’s own server; changing the destination doesn’t change what’s collected.

Exactly what is and isn’t collected, point by point, is in the privacy policy. In short: the page viewed, which domain you came from, the campaign parameters, whether you’re on a phone or a desktop, the language, how fast the page loads, and the names of the contact buttons you press. No cookies, no IP address, and nothing you type.

And, if you start the quote form, which step you got to, which device and which fault you ticked, and how the submission ended. It tells us where the people who don’t reach the end are dropping out, which is the only way to fix whatever is wrong there. What gets noted is the option you pick from a fixed list, never the text where you describe the fault: that text, your name, your phone number and your email stay out of the measurement.

If your browser has “Do Not Track” switched on, measurement is limited to the page view and its performance: not a single button, and nothing about your progress through the form.

5. Why there’s no cookie banner

Because there are no cookies to accept and no identifiers that outlive the tab: nothing here can follow you once you close it, on this site or any other. A banner that protects you from nothing is just in the way, so there isn’t one.

If we ever add an embedded map, a third-party analytics tool or anything else that sets cookies, we’ll ask for your consent first through a notice, and this page will be updated before any of it is switched on.

6. Third-party content

Some links take you off this site — to Google Maps for our location, or to WhatsApp to message us. Those services can use their own cookies and tracking, governed by their privacy policies rather than this one. They only come into play if you click.

7. How to control all this in your browser

Even though there’s no need here, every browser lets you view, block and delete cookies and site data from its privacy settings. Bear in mind that blocking them across the board can break other websites.

Last updated: 9 September 2026.